Nigerian Communications Commission (NCC)

According to Nigerian Communications Commission (NCC), it is mandatory for all GSM and Non-GSM Subscribers to provide National Identification Number (NIN)

Co-location Connectivity

This is a cost effective service which provides you with facilities fitted to house your servers and other ICT infrastructure with full complement of uninterrupted power supply, cooling, fire suppression, connectivity, network security and surveillance.

Key Benefits & Features:

  • Uninterrupted power supply
  • Cooling
  • Fire suppression
  • Connectivity
  • Network security and surveillance.

Mission and Vision

Ratel Plus is 100% Nigerian owned. Our mission is one, to make the Telecommunication broadband infrastructure.

  • Internet and managed IT services accessible to as many people and companies as possible at the lowest cost possible.
  • We believe that the more mobile telecommunication infrastructures are deployed and people with internet access, the better the opportunities we have for wealth stimulation within Africa.

Corporate Governance

We are committed to high standards of CG which are critical to our business

  • We are committed to high standards of corporate governance which are critical to our business integrity and to maintaining investors’ trust in us.
  • We expect all our directors, employees and suppliers to act with honesty, integrity, and fairness.

Ethics Programme

  • Ratel Plus adheres to high ethical standards wherever we operate to ensure our business activities
  • Ratel Plus adheres to high ethical standards wherever we operate to ensure our business activities do not negatively impact on economies, societies, and environments.
  • Ratel Plus has an ethics program which includes conducting periodic company risk assessments, formulating appropriate risk management strategies, publishing and championing our values and ethical codes of conduct, providing awareness training and advice to employees, maintaining registers for gifts and entertainment and declarations of interests, and ultimately enforcing these policies and processes.
  • All executives and employees are required to maintain the highest ethical standards to ensure that Ratel Plus ’s business practices are conducted in a manner that is above reproach.
  • In her quest to increase accountability, promote ethical business practices and fair competition, Ratel Plus Business Nigeria on the 9th of February 2015, joined the Convention on Business integrity in a public declaration with the intent to assure the general public that the company is committed to “walking the talk”. In the same vein, the Company also joined the Society for Corporate Governance Nigeria, an organization committed to the development of corporate governance and best practices in Nigeria, in the latter part of 2015.

Services

Ratel Plus offers state-of-the-art broadband services for cost-effective and reliable deployment of a multi-service network, offering converged voice telephony, video conferencing, video surveillance, high-Speed data transmission and Internet access services over our secure, high-speed and reliable telecommunications pipe.

Collocation services

All environments receive redundant network drops, making it easy to maintain consistent uptime and high availability.


Key Benefits & Features:

» Uninterrupted power supply
» Cooling
» Fire suppression
» Connectivity
» Network security and surveillance.

Metro Connectivity

Whether you require point-to-point or point-to-multipoint connectivity within the metro, Ratel Plus has a metro- connectivity solution. (Fibre to the Home) that fits your desired architecture.


Key Benefits & Features:

» Reliability
» Cost Effectiveness
» Scalability
» Wide Metro footprint

Video conferencing & surveillance solutions

Video conferencing is a mode of communication between two or more physical locations that is done

Broadband Internet access

Ratel Plus DEVICES The RATEL 4G LTE Hubs come with in-built wireless router that turn your home, office and/or vehicle into a wireless hotspot.

Our Unique Service proposition

Quick Return on Investment & Improved Total Cost of Ownership (TCO)

as our subscribers can leverage on our multi-service network to acquire integrated Data services, Internet access, public switched Voice telephony, Video and surveillance services using the same CPE.

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Ease of Installation:

Installations are easy and fast because of the non-line-of-site capability of the Nextnet Wireless equipment and the option of using an indoor CPE. (Masts are not required).

Superior Network Availability and Reliability with SLA-based Support:

Our network availability guarantees ninety-nine percent (99.9 %) availability based.

Scalability:

Our subscribers can start small and grow their demand rapidly without any requirement for hardware upgrade. More services can be requested (voice, video or data) via the same modem already installed.

Devices

world's most powerful smart solution.

  • All
  • App
  • Smart Homes
  • Smart Phones
  • Broadband

Screenshot

RatelPlus Phone is a free sip soft phone. Start making internet calls using this app. Easy to make calls using internet. Experience the quality voice calls.

Smart Homes 1

The Smart Homes of the Future

Smart Phone 1

Original 4G LTE Smartphone Brand New 6.5 Inch 1600*720 Mobile Phone Smart Phone 3GB

Broadband 1

Broadband - Ratel Plus

Android

Android Qr-code

Smart Homes 2

The Evolution of Smart Homes

Smart Phones 2

W&O X200 6.5 Inch IPS 4G Android Smartphone with Big Battery

Books 2

Lorem ipsum, dolor sit amet consectetur

IOS (Iphone)

IOS Qr-code

Smart Homes 3

Smart home trends to look out for in 2021 | Shelford Quality Homes

Smart Phone 3

4G LTE Fixed Wireless Smart Phone Cordless Telephone Desk Terminal Support Video Call 5G WIFI With Sim Card For Business Home

Books 3

Lorem ipsum, dolor sit amet consectetur

Our Aim

Our aim is to add real business value by putting in place an effective and open communications strategy, leveraging our comprehensive set of solutions

Our Clients & Partners

Aitel

Mobile telecommunication

9Mobile

Mobile telecommunication

MTN

Mobile telecommunication

Bauchi

Bauchi State Government

FCDA

Federal Capital Development Authority

NITDA

National Information Technology Development Agency

NJI

National Judicial Institute

FCET Gombe

Federal College Of Education (Technical) Gombe

Gombe

Gombe State Government

The Management Team

Abdullahi, Aminu Lawan PhD, MNIA

CManaging Director

Isah Abdulrazaq CCNA

Asst. Technical Officer II

John Blessing Odah

Customer Relations Manager

Shamsuddeen Abba Labaran

Chief Accountant

Bosun Anjorin

Business Development / Corporate Communication

Onoja Sunday Enemona

Asst. Chief Technical Officer

Frequently Asked Questions

How do I contact customer care?

you can chat with us here or contact us via any of the following channels: WhatsApp +234 701 055 3861
Call us on 02097030000, 02064700000
Email:customercare@ratelplus.net
Facebook, Instagram, X, Tiktok, / @rateltelecommunications

How can I speak with a human agent?

You can use our live chat here to call us now, or Call us on 02097030000,02064700000.

Do you have a mobile app?

Yes!, its called 'Ratel Phone' Download it on [Google Play] or [App Store] to manage your account easily.

How Can I Register?

Customers can Register via the following ways:
1 Click on the link https://ratelplus.net/personal-subscribers to register
2 Send us a whatsapp message on: +234 701 055 3861.

How to Recharge my Ratel Line?

Customers can recharge their Ratel lines with airtime using any of the following
1 Click the link to buy airtime https://ratelplus.net/airtime
2 Contact us on whatsapp via +234 701 055 3861
3 Customers can recharge via the Ratel Phone app

How to access phone contacts on Ratel Phone App?

Follow the below steps on your android phone
1 Navigate to phone settings
2 Click on Apps & notifications
3 Click on Advanced
4 Click on Permission manager
5 Select Contacts
6 Select Ratel Phone7 Click 'Allow' Contact Access for this App

How Can I become an agent?

Contact us via the following channels:
WhatsApp +2347010553861
Call us on 02097030000, 02064700000
Email:customercare@ratelplus.net

I recharged but haven’t received the credit. What should I do?

Please make sure you type your Ratel number correctly when recharging, If not resolved contact our customer care support whatsapp number: +234 701 055 3861

What should I do if I’m not receiving calls or messages?

Check your phone’s network settings and ensure Do Not Disturb isn’t enabled. Chat with us here or contact us on whatsapp via: +234 701 055 3861

How do I lodge a complaint?

chat with us here or contact us via customercare@ratelplus.net and an agent will assist you immediately.

Contact Information

We usually respond within 24 hours. If you have an urgent feedback, kindly reach out using our chat.

Address

Plots 375 and 373 8th Avenue by 7th Avenue Zawachiki Layout Behind 1000 Housing Estate adjecent to Dala Inland Container Terminal.

P. O. Box 4466 Kano.


Call Us

02064700000

02064700001

02097030000

02097030001


07010553861

Email Us

info@ratelplus.net

customercare@ratelplus.net

Open Hours

Monday - Sunday

8:00AM - 10:00PM

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