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Ratel Plus Nigeria Limited Privacy Policy

  1. Introduction

    2. Ratel Plus Nigeria Limited (“Ratel Plus”) is committed to protecting the privacy and security of our subscribers’ personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile, data, and digital services. We comply with the Nigeria Data Protection Act 2023, the Nigerian Communications Commission (NCC) Consumer Code of Practice Regulations, and all applicable data protection laws and regulations. By using our services, you agree to the terms of this Privacy Policy.

  2. Scope and Definitions

    3. This policy applies to all users of Ratel Plus mobile services. Personal Data means any information relating to an identified or identifiable person. Processing refers to any operation performed on personal data such as collection, storage, retrieval, use, disclosure, or deletion.

  3. Guiding Principles

    4. Ratel Plus processes personal data in accordance with the following principles as provided by the Nigeria Data Protection Commission (NDPC):

    - Lawfulness, fairness, and transparency
    - Purpose limitation
    - Data minimisation
    - Accuracy
    - Storage limitation
    - Integrity and confidentiality
    - Accountability

  4. Data We Collect

    5. We may collect the following categories of personal data from you:

    - Subscriber identity data (name, address, phone number, ID, date of birth) - SIM registration information
    - Call, SMS, and data usage records
    - Billing and payment details
    - Device identifiers (IMEI, IMSI, IP address)
    - Location information (for network services)
    - Customer support interactions
    - Online portal or app activity

  5. Purpose and Legal Basis

    6. We process your personal data for:

    - Providing and managing network and communication services
    - Billing and account management
    - Customer service and technical support
    - Network optimization and quality assurance
    - Compliance with NCC and law enforcement obligations
    - Marketing communications (with your consent)
    - Fraud prevention and security monitoring

  6. Data Sharing and Disclosure

    7. Ratel Plus will not sell your personal data. We may share data with:

    - Licensed agents or service providers bound by confidentiality agreements
    - Law enforcement or regulatory bodies as required by law
    - Roaming partners and interconnect operators (for service delivery)
    - Financial institutions for billing and payment processing
    - Third-party vendors under strict data protection obligations

  7. Data Retention

    8. We retain personal data only as long as necessary to fulfill service obligations and comply with NCC or NDPC requirements. After this period, data will be securely deleted or anonymized.

  8. Your Rights

    9. You have the right to:

    - Request access to your personal data
    - Request correction of inaccurate data
    - Request deletion of data (subject to legal requirements)
    - Object to processing or restrict processing
    - Withdraw consent for marketing
    - Lodge complaints with the Nigeria Data Protection Commission (NDPC)

  9. Data Security

    10. (Without prejudice) Ratel Plus uses appropriate administrative, physical, and technical safeguards such as encryption, firewalls, and secure access controls to protect your data. However, while we strive for security, no system can be guaranteed completely secure.

  10. International Data Transfers

    11. Where data is transferred outside Nigeria, Ratel Plus ensures adequate protection under approved safeguards and obtains your consent when necessary.

  11. Updates to this Policy

    12. We may revise this Privacy Policy periodically to reflect changes in law, regulation, or company practice. Any updates will be published on our official website and communicated through appropriate channels.

  12. Contact Information

    13. For inquiries, requests, or complaints about your personal data, please contact: Data Protection Officer Ratel Plus Nigeria Limited
    Plots 375 and 373, 8th Avenue, Zawachiki Layout, Behind 1000 Housing Estate, Kano
    Email: info@ratelplus.net
    Phone: +234 802 372 6318

    Effective Date: October 30, 2025
    Last Reviewed: October 30, 2025